Our commitment to quality is second to none. Chaelo offers a lifetime workmanship warrantee on every necklace we design. If the cord on your Necklace ever breaks, simply send it to us with all of the components. Our staff will meticulously restring your piece and send it back, absolute free. For more details about our industry leading warrantee, please read our F.A.Q. below. 

Q: What does the warrantee cover?

A: Our warrantee completely crushes the competition. It covers the craftsmanship of the necklace, every single inch. We use the highest quality components when crafting your piece. However, no matter the time, effort and resources that we put into creating the finest quality workmanship possible, normal wear and tear occurs. Eventually with regular use your necklace may snap and require a restring. If this happens, you can rest assured that your investment is covered. Simply send us all of the pieces. Our helpful staff will restring your necklace at absolutely no charge to you.

Q: What do I have to do to receive the warrantee coverage?

A: Two very simple things: You need to send us the necklace and you need to follow the proper care instructions for your piece, that's it. When you send your necklace, please be sure to include all components, findings, beads and the pieces of original broken cord.

Q: What if I have a broken clasp, is that covered by the warranty?

A: We use the finest quality components available. None the less, components can break. We are not able to warrantee a second party's component. Any warrantee for components or parts if any will need to be provided by the manufacturer of the component. If you need a new clasp, please read 'What if I have lost a bead or other main component' below to learn how we can easily replace it for you.

Q: What if I have lost a bead or other main component?

A: While this situation complicates things a bit, it certainly does not mean there aren't options for you. Like most industries tied to fashion, bead colors and styles come and go on the whims of consumers and fashion designers. For that reason, we just cannot guarantee availability of any beads beyond the initial year of release. However, our buyers do their best to find similarly styled components in order to serve you for years to come. Keep in mind that your necklace has been designed to be aesthetically balanced, so many beads have a matching, corresponding counter-part bead. Like wise, for every bead you lose, you will likely need to replace a total of two beads. Your first option is to elect our staff to carefully match the bead(s) that are missing. While our industry leading warrantee cannot cover lost, damaged or stolen components, we only charge a very nominal fee simply to cover costs of materials for this service. We charge 4.99 per missing bead, finding or component. This cost includes free repair/restring.

Q: What if I do not follow the proper care instructions?

A: Following the proper care instructions provided with each necklace is imperative to maintaining the high quality construction of your piece. Improper care of your necklace is easily visible to our service staff if it occurs and may void the lifetime workmanship warrantee.

Q: What if I pass my necklace on to a friend or relative or sell my piece? Will that void the warrantee?

A: Our warrantee is 100 % transferable. It is issued to the necklace, not the owner so as long as the individual you give the necklace to takes proper care of the piece, it will continue to be warrantied for the life of the necklace. 

Q: What if I have another jeweler fulfill my repair or restring needs?

A: Unfortunately second party work on any Caelo piece will void the warranty as we cannot guarantee another industry professional's workmanship.

Q: Are shipping costs covered with the warrantee?

A: Our warrantee covers any return shipping costs from our service facility back to the customer. However, it is the costumers responsibility to pay for initial shipping costs to the nearest Caelo service facility to you. For the safest, most cost effective shipping method, we recommend wrapping your piece in a sheet of shipping tissue and using a 8.5 x 11 padded envelope for transit. The cost are very low for this method of shipping compared to many other methods of shipping. If possible, the nominal fee for shipping insurance or delivery confirmation may be an option you will want to look into.

Q: Does a warrantee cover my bracelet and earrings?

A: Yes! The warrantee is virtually identical to our necklace warranty in every way with a single exception being that bracelets and earrings are eligible for one restring/re-post during the life of the pieces. They are covered by a limited warrantee rather than a lifetime warrantee. Unfortunately due to the constant strain of daily wear and tear, especially on the wrist or dangling from the ears, that bracelets and earrings endure they do not qualify for a lifetime warrantee.

A: Unfortunatley.

Q: What does the warrantee not cover?